- Sandra R.Verified Buyer5 hours agoReviewingWillow - Ochre TanRated 1 out of 5 starsNot happy
I followed your advice and went up 1 size from 41 and they are the most uncomfortable dandels that i have ever worn. Where can i return them.
Sandra Roach
SSSécra Shoes4 minutes agoThanks so much for bringing this to us, Sandra and we’re sorry to hear the fit and comfort weren’t right for you. We’re currently reviewing all of our styles and working on a number of updates to make our product even better, so feedback like yours is genuinely helpful.
Someone from our team will be in touch within the next 24 hours to help organise your return. We’ll be in touch when the refresh is completed as we’d love the opportunity to change your mind x
- Elsy E.Verified BuyerSize Purchased US 7Size and Fit True to SizeHealth Challenges Plantar FasciitisWhat I Love Great Arch Support, Attracts Compliments, Exactly What I WantedYesterdaySize Purchased US 7Size and Fit True to SizeHealth Challenges Plantar FasciitisWhat I Love Great Arch Support, Attracts Compliments, Exactly What I WantedReviewingWillow - Caramel TanRated 5 out of 5 starsSo comfortable
I have been looking for quite some time cute sandals for my feet with plantar fasciitis. I was already resigned to wear chunky, ugly sandals until I found these beautiful and comfortable ones. I am loving them, to the point that I am ordering a new black pair.
SSSécra Shoes4 hours agoElsy, we love knowing you’ve found the comfort and support you need without having to compromise on style. And already coming back for the black pair? We really appreciate the support x
- Catherine A.Verified BuyerSize Purchased UK 7Size and Fit True to SizeHealth Challenges Plantar FasciitisWhat I Love Excellent Quality, Great Arch Support, Attracts Compliments, Worth the Price, Exactly What I Wanted3 weeks agoSize Purchased UK 7Size and Fit True to SizeHealth Challenges Plantar FasciitisWhat I Love Excellent Quality, Great Arch Support, Attracts Compliments, Worth the Price, Exactly What I WantedReviewingWillow - Black/TanRated 5 out of 5 starsMost comfortable light sandals ever
It was quite a large amount of money to shell out for summer sandals but it was a worthwhile investment. They look beautifully elegant and yet feel sturdy, with a good grip. The footbed is incredibly comfortable and has moulded onto my foot. I suffer from plantar fasciitis but have been able to walk fair distances without being in pain afterwards. They are really perfect for my feet. My question is: why do Sécra not make equally comfortable, elegant shoes rather than concentrating on two models of sandals?
SSSécra Shoes3 weeks agoHey Catherine, thanks very much for taking the time to write this kind review. Regarding your question about the styles, we run two businesses, Archies Footwear and Secra, and as such, it's simply been a resource issue. With Archies being quite a large company, it's taken up all of our time. However, you'll be pleased to know we now have dedicated the appropriate resources, and we will have many more styles and colours coming soon. The last thing I'd say is that designing really good products takes a lot of time; we are perfectionists and want to get the best possible products to our customers. However, within the next 6-12 months, you will start to see more styles. Make sure you're signed up to mailing list so you can find out when they are coming. Thanks again!
- victoria w.Verified BuyerSize Purchased UK 7Size and Fit True to SizeHealth Challenges OtherWhat I Love Excellent Quality1 month agoSize Purchased UK 7Size and Fit True to SizeHealth Challenges OtherWhat I Love Excellent QualityReviewingWillow - Caramel TanRated 2 out of 5 starsPretty, but not as comfortable as Archies
True to size. Well made. Disappointing as they are not as comfortable as Archies, feel less supportive and the footbed is harder. A lot of money to pay out but there aren't that many smart arch support sandals on the market so they are better than not having a pair. I would not be able to do much mileage in them compared to Archies, where I could do longer duration walking and rougher terrain. I have a morton's neuroma which is not triggered by Archies, I don't feel as confident in these, therefore only short journeys. I think the footbed is too hard for a Morton's neuroma.
SSSécra Shoes4 days agoHi Victoria,
Thank you for taking the time to share your feedback.
I’m sorry to hear that your Willow pair wasn’t quite what you were expecting.
We’ve sent you a follow-up email so we can offer some further assistance and help look into this with you - please keep an eye on your inbox.
Kind regards, Prisylla
- Elizabeth H.Verified BuyerSize Purchased UK 7Size and Fit True to SizeHealth Challenges Back PainWhat I Love Great Arch Support, Excellent Quality, No Discomfort, Exactly What I Wanted, Worth the Price2 months agoSize Purchased UK 7Size and Fit True to SizeHealth Challenges Back PainWhat I Love Great Arch Support, Excellent Quality, No Discomfort, Exactly What I Wanted, Worth the PriceReviewingWillow - Black/TanRated 5 out of 5 starsSuperbly comfortable.
I wanted a pair of sandals that did not give me blisters, supported my feet, and I could walk a mile in. It is important that they look attractive. These sandals do all of these. They are so comfortable, especially in the hot weather.
Willow
White
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FREE & EASY EXCHANGES |
FAST DISPATCH FROM MELBOURNE |
24/7 CUSTOMER SUPPORT |
Willow is our go-anywhere sandal, designed for the woman who values timeless style. Crafted from premium Nappa leather with a supportive ankle strap, Willow’s open-back design and effortless minimalism offer uncomplicated comfort. Finished with our signature arch support footbed and a durable rubber outsole, it’s made to keep up — wherever the day takes you.
FEATURES & FABRIC
CARE GUIDE
Our premium leather is designed to soften and mould beautifully to your feet with wear. To keep your Sécras looking their best : wipe clean with a damp cloth and condition regularly with quality leather cream to maintain suppleness.
If straps feel snug, use a hairdryer on low heat to warm the leather, then gently stretch by hand or wear with thick socks to mould the fit perfectly to your feet.
SIZE & FIT
Our shoes are thoughtfully designed to fit true to size. If you're between sizes, we recommend sizing up.
Use the chart below as your guide.
For personalized fit advice or any questions about sizing, our team is here to help at support@secrashoes.com — we know our shoes inside and out.
Pro tip : Try your new Sécras on a soft surface first to ensure the perfect fit before stepping out
SHIPPING & RETURNS
- Sign up and get free shipping on your first order
- Free shipping on all orders $200+
- Flat $11.99 Domestic Shipping
30-Day Comfort Guarantee - We're confident you'll love your Sécras but if the fit isn't quite right exchange for a different size, color, or style or return for a full refund within 30 days.
6-Month Warranty - Every pair is backed by our warranty covering manufacturing defects.
2,2cm of
Arch support
Elevated Heel
Molds To Your Feet
Premium Nappa Leather