We recommend wearing your shoes for around 20 minutes a day over the first two weeks to allow for gradual, comfortable adjustment. Our 30-Day Comfort Guarantee gives you the time to truly experience the difference.

You’re welcome to wear your shoes for up to 30 days to make sure they feel right. If they don’t, you can exchange them for a different size, colour, or style no questions asked.

To redeem :

  • Requests must be made within 30 days of delivery

  • Return postage is covered by the sender

  • Exchanges remain complimentary (including postage)

Exchanges

We offer complimentary exchanges within 30 days of delivery. Whether you’d like a different size, colour, or style, we’ll make the process seamless. 

To qualify for an exchange :

If the replacement has a higher value, you'll simply pay the difference. If it's lower, we'll refund the difference once your return is processed.

Returns

If your shoes aren't quite right, you can return them within 14 days of delivery for a product refund.

Return postage is covered by the sender. Refunds are processed to the original payment method once your shoes arrive back and pass inspection.

To be eligible for a refund :

  • Shoes must be unworn, undamaged, and in original packaging

  • Any "Final Sale" items will be clearly stated on the product page at purchase

  • Refunds are processed as soon as we receipt back within our warehouse (carrier and banking timeframes may vary)

You may use your own return postage method; however, we recommend tracked services. Sécra cannot accept responsibility for items lost or damaged in transit.

6-Month Warranty

Every pair of Sécra shoes is made with care and craftsmanship, and we stand behind their quality.

Our 6-Month Warranty covers manufacturing or material faults that occur within six months of purchase.

Covered under warranty :

  • Structural or stitching faults

  • Hardware or material defects affecting comfort or performance

Not covered :

  • General wear, accidental damage, or misuse

  • Natural variations in leather tone or texture

To submit a warranty claim :

  • Provide your order number or proof of purchase

  • Include clear photos of the issue and the full pair

  • Send a brief description to support@secrashoes.com.au

If approved, we'll arrange a replacement, repair, or refund at no cost.

We review all warranty claims within 48 hours and resolve most within 48 hours of receiving the package